FAQ

FAQ

  • What is the return policy?

 

  • What are the shipping options?

 

  • What are the international taxes, duties, etc., that I have to pay?

 

  • When will my order ship?

All in-stock orders typically ship within 1-2 business days. BUT fulfillment has been backed up due to COVID, so wait times may be longer than normal.

You should receive an email once your item has shipped along with tracking info. 

  • What do I do if I never received my order?

If your package is lost, stolen, or damaged in transit. Contact us and we will replace those items.

  • What do I do if I received a defective order?

If your package is lost, stolen, or damaged in transit. Contact us and we will replace those items.

  • How do I make changes to an order I’ve already placed?

 

  • Where are you located?

 We are located in Waddell, Arizona

 

  • How is the product made? Where do the materials come from?

 

  • How do I make sure I order the right size?

 

  • How do I contact your company if my question isn’t answered here?

 Please email us at info@newhorizonhair.com

 

 

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